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Frequently Asked Questions

For your benefit, the most common questions asked about the Cirque du Soleil Gift Card are answered below. Perhaps you’ll find the answer you may be looking for here:

Buying a Cirque du Soleil Gift Card

  • May I buy the Cirque du Soleil Gift Card in person? 
  • The Cirque du Soleil Gif Card can only be purchased online, exclusively from cirquedusoleilgift.com, or by phone by calling 1-877-583-8368 (toll free).

  • Do you accept PayPal payments?
  • PayPal payments are not accepted. Payments can only be made by credit card.
  • May I pick up the Cirque du Soleil Gift Card in person? 
  • There are no physical outlets allowing for in-person pick-up.  The gift card can only be delivered by e-mail or courier service. 

  • Who will receive the Cirque du Soleil Gift Card, me or the recipient? 
  •  You may choose where to deliver the gift card. You may input either yourself or your desired gift card recipient as the delivery address.

  • Whose name appears on the Cirque du Soleil Gift Card?
  • The gift card has no name. It can therefore be given to the recipient or your choice.

  • In what denominations is the Cirque du Soleil Gift Card available for bulk purchase? 
  • You may purchase gift cards in denominations of 25, 50, 75, 100, 150 and 200.   
  • May I get a refund for a Cirque du Soleil Gift Card I have purchased? 
  •  The Cirque du Soleil Gift Card is not refundable.
  • When does the Cirque du Soleil Gift Card expire?
  • The Cirque du Soleil Gift Card never expires allowing its recipient to pick the perfect show at the perfect time (as long as tickets are available).  

Redeeming your Cirque du Soleil Gift Card

  • May I apply my Cirque du Soleil Gift Card towards the purchase of a ticket for a show presented abroad?
  • The Cirque du Soleil Gift Card applies only towards the purchase of tickets for shows presented within the United States of America.
  • May I redeem my Cirque du Soleil Gift Card under the Cirque du Soleil Big Top, at a
    Ticketmaster outlet, ticketmaster.com or at a venue’s ticket outlet?
  • Your gift card can only be redeemed online exclusively at cirquedusoleilgift.com.

  • Can I use my Cirque du Soleil Gift Card alongside another method of payment to complete my purchase?
  • You may combine your Gift Card with a credit card (Visa, American Express or Master Card only) to complete your purchase.

  • Do I lose the unused amount on my gift card?
  • You will not lose the unused amount. Keep your card as your balance can be applied towards tickets another Cirque du Soleil show at a later date. The Cirque du Soleil Gift Card never expires.

  • May I redeem my Cirque du Soleil Gift Card against merchandise?
  • The gift card cannot be redeemed against merchandise. It can only be redeemed against Cirque du Soleil show tickets online exclusively at cirquedusoleilgift.com – subject to their availability.

  • What should I do if my Cirque du Soleil Gift Card is lost or stolen? 
  • Please contact a customer service representative as soon as possible by phone at 1-877-583-8368 (toll free).   
  • What happens if my Cirque du Soleil Gift Card does not arrive?
  • Please contact a customer service representative as soon as possible by phone at 1-877-583-8368 (toll free).